Poor customer service I called for a item the lady I spoke with said they had six.i get there to pick up the item the item was nowhere to be found.the staff looked for the item but never came back and walked pass as if I wasn’t standing there. Another associate came and asked if I was being helped I said I believe . To my surprise I see the two associates that were helping earlier peeking around the corner to see if I was still standing there.it was my 1st and last experience at the location I took my business to the Orland location where I was greeted and taken great care of thank you toys R. Us of Orland and to Matteson I will never be returning to this location ever again.
It has one of the bigger pop figure selection/areas like stuff you can only get online is at this location.
Clean store. Well stocked. Could use more cashiers.
Always great service!! Today I bought a bike for my son's bday. The gentleman that helped me was off duty and went out of his way to make sure the bike I picked was stable and put more air in the tires and helped me check out. By far the best toys r us I've been to in the area!!
The prices were with the right figures and the selection was fantastic.
Thank God for this store/Location,
Not only this location is well stocked and well organized.
I found what i wanted in seconds for my nephew (an avengers action figure)
Shalita was FABULOUS!! Knew exactly where each item I was looking for was. Not only knowledgeable but had a 5 STAR personality also!!
and something for myself
it should be the model on how other locations are to be organized!
Toys R Us is a US Store based in Matteson, Illinois. Toys R Us is located at 5001 Lincoln Hwy, Matteson, IL 60443, USA.
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