I was recently in a car accident in which my car was totaled. After a lot of convincing, my dad had finally helped me decide to give Nissan a try. He's been a customer at Hawkinson for what seems like forever now. It was a long process to get my new car, given we had to jump through some hoops with the insurance process and everything. But after two weeks, I've finally got my new car. Cesar Lopez did an outstanding job keeping me informed with everything going on during the entire process. He was always quick to respond to my questions too. I'm sure I got annoying at times, because I had a ton. Vince Moreno was also just as quick with response for all of my inquiries about what I needed to get done for my GAP insurance. Overall, I am incredibly pleased with the process and with my new vehicle. Highly reccommend!
Grade A all around.
After the sale, follow up emails and a few calls followed.......this was to make sure I was satisfied with the car and to set up an appointment for simonizing. This surprised me, as this has never happened behind prior purchases elsewhere. Not to forget, an email from the owner, thanking us for our business.......imagine that !!!
The Service Dept. is outstanding. I had a flat and they assisting me with warranty information and a tire change. Roadside assistance arrived within 10 minutes of my phone call. Later, that evening I went to Hawkinson Nissan and they replaced my tire. No fret or worries. You guys are definitely customer-service oriented!
My wife and I recently purchased a 2017 Nissan Rogue at this dealership. Must admit it was an experience I've never had at a dealership. All of the personal, (sales and service) were friendly and helpful. There wasn't any pressure to buy. My salesman was knowledgeable on the vehicle and was eager to answer any question(s) the arose.
As a former Toyota customer of 15+ years, I've been coming to Hawkingson for the past 2.5 years. I have yet had a negative experience like extreme wait times (@Toyota I've waited 5 hours for a simple OIL CHANGE), poor customer service, or over pricing. I've called for roadside assistance/technical support on a Sunday, urgent repairs, and regular maintenance....... so far these guys have been EXCEPTIONAL! I love the upgrades they made on my truck from a 2014 to a 2017 Pathfinder (like they knew the few issues I had with the 2014) and I'm completely satisfied!
If you are looking to purchase a vehicle, stop at Hawkinson Nissan/Kia. This dealership was fantastic. Their employees were very professional and informational about their product. I personally saw/spoke with Alisa, Sam, and Nate at the dealership. They were very easy going and put me at ease throughout the whole process. One of the owners (Bob Hawkinson) even responded back to my E-mail. Their business motto is "Customers for Life" and go see it for yourself. A++++++++
Hawkinson Nissan is a US Car Dealer based in Matteson, Illinois. Hawkinson Nissan is located at 5513 Miller Cir Dr, Matteson, IL 60443, USA.
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