There is a sever lack of management here compared to the other discount tire locations. Managers yelling out "move move...run!!" to the technicians. It's not very professional. The managers seem like they don't know what they are doing at times. Also, plan for a long wait time even if you have an appointment. District seriously needs to take necessary steps in changing the management at this place. This garage does not reflect the overall positive experience I have been getting at other discount tire shops.
The service is horrible. They encourage you to pay before the vehicle is ready so you don't leave. They cut all 4 of my valve stem sensors before confirming they had replacements. Temporarily fixed and said they were ordering them and would call me. 2 weeks later no call, I went in and they had the part. No explanation about call. I wouldn't allow this staff to touch a Tonka toy.
Their wait times are pretty bad and they're ALWAYS busy. I like that they'll price match almost anybody and they work with you to find what you need. The staff is definitely helpful, but I've waited at times 30 minutes just to talk to one of the workers. Just this past week I waited for 40 mins in line and noticed 3 people walk in behind me and they all left by the time I was being helped. I keep going back because the guys are knowledgeable and don't lie to get a sale.
At 3:45 I was still waiting.. left, then came back the next day to only be told that the tire I was suppose to have installed was not in the building...
If waist of gas and my time.. I still have not received a call back from the cooperate office
I usually get my vehicle serviced at Discount Tires in Highland, IN and I always get great service.This store has very slow service. Employees just walking around. There is no sense of urgency to get customers serviced. Everyone just looks lost. Would not recommend this store for tire service, your just better off going to another discount tire with a better reputation in fast service.
I had appointment scheduled for 12:30... left came back at 2
Discount Tire Store Matteson Il is a US Car Repair based in Matteson, Illinois. Discount Tire Store Matteson Il is located at 20804 S Cicero Ave, Matteson, IL 60443, USA.
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