Poor service here in Matteson xhop. They over charge for work that's not performed. I will never go back to this particular shop. Yesterday they did front end work shocks and brakes and directly told me the rear brakes are excellent. They also recommended other part and work on my truck. Today early this morning i had issues stopping pulling to the right loud popping noises while driving to St Charles. I found another Firestone here in St Charles IL and they found issues that should of been noticed at the first shop in Matteson. STAY AWAY FROM MATTESON IL FIRESTONE!!!!!
This place is the most horrible Firestone I've been to. They just jacked up the brakes on my girlfriends car. The brakes were done in July of last year and needed to be repaired today. This place for one owes me my money back and I will NEVER and I repeat NEVER return back. They will give me my money back some how. This place deserves negative Stars, and if they want to contact me they can. Just respond back to this. This place truly a terrible place to bring you car. If you want your car to be DESTROYED, then bring you car to this place.
The customer service is outstanding! The service manager explains everything in detail and keeps you updated on your repairs, and also informs you of deals and coupons available. They also give you a courtesy check and advise you on needed repairs.
Went there for an oil change, they recommended changing the light-bulb on my Chevy Aveo plates. They charged for the oil change and the light-bulb but never changed the light-bulb. Luckyli, I planned to go to the Panda Express in front of them, where I noticed that the light-bulb was not changed. I did not get an apology, they arrogantly said that the screws were rusted and they forgat to remove the charge.
I came here to get an oil change, I was definitely impressed with how wiggly they are. The staff are very courteous and professional. I would recommend people to come here. I think their price is very competitive. I would definitely go here again and again.
Firestone Complete Auto Care is a US Car Repair based in Matteson, Illinois. Firestone Complete Auto Care is located at 4646 Lincoln Hwy, Matteson, IL 60443, USA.
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