They aren't capable of making appointments properly. I made an appointment online and was called 20 minutes before the appointment only to be told they didn't actually have openings for that time(even though I was allowed to make the appointment). I rescheduled for later on the same day at 4pm. When I arrived at 3:50, I was told my appointment was at 3(even though I was sent a confirmation e-mail with 4 as the time) The cashier made it seem like I made a mistake when it's been nothing but their faulty system.
Excellent, fast service. Exactly what you need from a service auto center.
Good place, long service for oil changes. 2 hours to be exact with a reservation.
Horrible customer service, I took tire in for repair.I was promised that I would receive a call. Granted I was told they had a 4 hour wait; however,No one called then they wouldnt even install tire for me. I purchased tires from there, but I will not be back to this location. Then when I arrived the employee that generated my invoice walked off, told me she would come back and never did. Eventually another employee saw me waiting and started to help me. The initial employee never said a word to, the experience was very rude and unprofessional. My invoice was IN6242608 and it was created by 898536. Simply horrible experience!
My wife was having trouble with her Diehard battery. I told her take it back to Sears. They replaced it, and before she was out of the parking lot, she was back in getting the computer reset. She got home, I opened the hood and found the battery bracket wasn't secured. Is this the quality of workmanship now at Sears, that they can't change a battery properly? Can they be trusted with a more complex job? Are they SAE Certified mechanics?
Sears Auto Center is a US Car Repair based in Matteson, Illinois. Sears Auto Center is located at 4605 W Lincoln Hwy, Matteson, IL 60443, USA.
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